Most of the screening complaints we see on inbound portfolios came from owners running good screening criteria — just running them in a way California specifically prohibits. The lines are sharp and they don't forgive ignorance.
Written criteria, applied uniformly, documented decisions, FCRA-compliant adverse-action notices on credit-report-based denials. Income ratios apply against the tenant's share for voucher holders. No blanket criminal bans. LA City: no criminal inquiry until conditional offer. Skip any one of these and a CRD complaint or an FCRA lawsuit follows.
Screening is the moment where most fair housing exposure gets created. The actual rental decision happens here. So does the documentation that survives subpoena. Almost every CRD complaint I've seen from outside-managed portfolios came down to one of three things: criteria that weren't written down, criteria applied inconsistently across applicants, or a denial that hit a protected class the owner didn't realize was protected.
The fix is boring on purpose. Write your screening criteria. Post them on the listing or hand them out with the application. Apply them in the same order to every applicant. Document the decision in writing. Send the adverse-action notice when a credit report drives the denial. Almost every complaint dies before filing when the file shows that process.
The single most-common screening violation I see is the 3x-rent income test applied to the full contract rent on a Section 8 voucher applicant. The housing authority pays most of the rent. The tenant only owes their share — typically 30% of adjusted gross income. Applying a 3x test to the full rent excludes voucher holders structurally, which is source-of-income discrimination under SB 329 and FEHA.
The correct math: apply the income ratio to the tenant share only. Document the adjustment in your screening procedure. See the fair housing page for the full SB 329 framework.
Criminal background checks are still legal. Blanket "no criminal record" policies aren't, and haven't been for years. The legal problem is disparate impact: blanket bans disproportionately screen out applicants of color, which is race discrimination under FEHA and the federal Fair Housing Act regardless of intent.
What you cannot use at all:
The defensible framework (HUD 2016 guidance, still the practical template):
Civil Code §1950.6 caps the application screening fee at a statutory amount adjusted annually for CPI. Pull the current figure from the statute or your local trade association before charging anyone. The landlord can charge only actual out-of-pocket screening costs plus reasonable internal time, up to the cap. Receipts must be provided on request, and any unused portion of the fee has to be refunded.
If you deny an applicant based on information from a consumer report (credit report, background check, eviction history report), federal law requires an adverse action notice. The notice has to identify the consumer reporting agency used, state that the agency didn't make the decision, tell the applicant they have the right to a free copy of the report within 60 days, and notify them of their right to dispute inaccuracies.
The notice is sometimes skipped on "obvious" denials. Skipping it creates FCRA liability separate from any FEHA exposure. Send the notice on every denial that involved a consumer report. No exceptions.
Credit, prior rental history, income (against the tenant's share for voucher holders), eviction history, and a properly limited criminal background check. Written criteria, applied uniformly, no FEHA-protected-class basis.
Against the tenant's share, yes. Against the full contract rent, no — that's source-of-income discrimination under SB 329 and FEHA. The housing authority pays most of the rent; the test has to apply to what the tenant actually pays.
Sometimes, but blanket bans don't survive challenge. Arrests without conviction, expunged records, and juvenile adjudications can't be used at all. The HUD 2016 framework is the defensible template. LA City requires holding the criminal check until after a conditional offer.
Statutory cap under Civil Code §1950.6, adjusted annually for CPI. Pull the current figure before charging. Charge only actual costs up to the cap. Refund unused portions and provide receipts on request.
On every denial that relied on a consumer report, yes. FCRA (15 U.S.C. §1681m) requires the written notice, identifies the CRA used, and tells the applicant about their dispute rights. Skipping it creates federal liability separate from FEHA.
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